How can I be sure our monitoring services won't be interrupted by outages and failures?
Our monitoring station is UL certified, which means it must maintain redundant systems to avoid the effects of failures and outages. We have highly reliable redundancy for all vital equipment to manage power outages, phone outages, and server failure.
Will your central station services be compatible with changing technologies?
Because we strive to stay current with all the technologies involved in our business, Astra Security's services are compatible with every smart phone and system available.
What kind of training do your alarm monitoring employees receive?
All of our alarm monitoring specialists complete an intensive 30-day training program. Our alarm specialists are then monitored on the job to ensure quality. After 90 days, our alarm specialists must pass the CSAA Central Station Online Level 1 course.
What efforts are made to be certain your alarm specialists are trustworthy?
Every alarm monitoring specialist receives a thorough background check and must also pass a pre-employment drug screening. Today our monitoring staff averages five years of experience and several have more than 10 years of experience.
Astra Security's, home security monitoring, & Commercial monitoring, UL listed 24/7 alarm monitoring in Ankeny + Iowa. Triple redundant central monitoring station provides its customers with the best and broadest range alarm system monitoring services, as well as assured reliability.
To support and apply these technologies for burglar alarm and commercial security systems in Ankeny area, we have assembled dedicated, well-trained and experienced staff. Our monitoring employees:
Our monitoring is a member of the Central Station Alarm Association, the National Burglar & Fire Alarm Association, and also the Kansas City Burglar & Fire Alarm Association.